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Everything you need to know about our services, membership, billing, and booking—all in one place.
Select a category below to find quick answers about your Earth Nail Spa experience.
While we do not offer dip powder, we are proud to specialize in builder gel and Gel-X systems. These modern alternatives offer the same long-lasting durability while remaining lighter and promoting better health for your natural nails.
We focus on a wellness-forward approach and have chosen to specialize in modern, healthier systems like builder gel or Gel-X instead of traditional acrylic.
Our focus is on nail health. We prefer builder gel and gel extensions because they deliver comparable durability and strength with healthier alternatives, avoiding the harsh chemicals often associated with acrylic-based systems. Furthermore, unlike dip powder which requires a full soak-off, builder gel can be safely refined and rebalanced at each appointment, which is significantly less damaging to your natural nails over time.
We are pleased to offer cat eye, chrome, and simple designs for $15, and French tips for $30. Our services are designed to be consistently high-quality for all members. By focusing on clean, simple finishes rather than complex nail art, we ensure quality remains high and members can easily book and enjoy their services anytime.
To maintain our commitment to a healthy, fume-free environment for all guests, we specialize exclusively in modern, flexible gel systems rather than traditional acrylics.
We are pleased to offer cat eye and chrome finishes for $15, and classic French tips for $30. For additional relaxation, we offer hydrating masks, collagen gloves, collagen booties, and extended 10-minute massages for $15.
Cat eye is a sophisticated magnetic gel technique that produces a shimmering, multidimensional finish. By using specialized metallic particles and a precision magnet, our technicians create elegant reflective lines and velvet-like effects.
Your safety is our priority. We utilize non-jet basins as they represent the gold standard in sanitation, eliminating the bacterial risks associated with internal jet systems. Every basin is meticulously disinfected after each use.
Yes, our membership includes all standard mani and pedi services, which includes Gel-X extensions. Please note we do not offer dip powder. A full list of included services can be found at earthnailspa.com/services.
All manicure and pedicure services listed on our website, earthnailspa.com/services, are fully included with your membership. Specialty design add-ons are available: cat eye, chrome, and simple designs for $15, and French tips for $30. We maintain this focused offering to ensure consistent quality and ease of booking for all our valued members.
Our standard services include a variety of elegant shaping options, including Almond, Coffin, Oval, Square, and Squoval, at no additional cost.
Yes. The professional removal of gel polish, builder gel, Gel-X, dip powder, and traditional acrylics is fully included as a courtesy to our members.
Please note that children's manicures and pedicures have been discontinued and are not eligible for membership inclusion at this time.
Yes. You may freeze your membership for a $10 monthly fee any time before the next billing cycle. During this time, you may use the serenity room and massage chair. Upon reactivation, you will be charged the full $99.
To manage your membership: 1) Go to your Profile, 2) Select Memberships, 3) Click on your active membership, 4) Tap the three dots in the top right corner, 5) Select Freeze, Cancel, or View Payment History. If you are unable to access these options, please email addison@earthnailspa.com. Please note: our front desk does not process cancellations, freezes, or refunds. All requests must be completed through the app, website, or via email.
For your convenience, memberships automatically renew on the first of each month.
Earth Nail Spa does not require long-term contracts. Members enjoy the flexibility of a month-to-month arrangement, provided that any intent to cancel or freeze is communicated by the last day of the preceding month before the draft.
Our front desk team does not process those requests. Membership changes and refund concerns must be handled through the app, website, or email.
Please email support at guestservices@earthnailspa.com so the issue can be reviewed by the appropriate team.
You may not transfer your membership to another individual. Every person must create and have their own membership.
You must create a membership account with the person's first and last name, phone number, and email address. Then purchase a membership on our app or website.
We completely understand how frustrating this can be. Due to the extremely high demand, many of our appointments are booked quickly by our current members. At this time, availability is limited while our Addison location is our only open location. We are actively working to expand capacity by adding more technicians and opening additional locations, but until then, appointments will remain highly sought after. We encourage you to add yourself to the waitlist. You will be notified if a waitlist spot becomes available. Please note that the availability shown online is the same as what our front desk team sees, and we are unable to create additional appointments beyond what is listed.
At this time, we are not offering walk-in appointments due to high demand. Appointments are reserved for members and are typically fully booked in advance.
To maximize your chances of securing a last-minute opening, we recommend adding yourself to our daily waitlist via the app or website and checking frequently for cancellations. While you are welcome to call, please keep in mind that our front desk team may be assisting in-person guests and unable to answer immediately.
We kindly request 24 hours' notice for all scheduling changes. Please be advised that cancellations or rescheduling requests made within this window are subject to a $25 fee for each service booked, unless moving to an earlier available time on the same day.
Our waitlist is managed on a daily basis. To maximize your chances of securing a spot, you may create customized entries in the app for multiple days. We will notify you immediately should an opening become available. You will have 10 minutes to book the time slot, and if you do not book within 10 minutes, it will move on to the next guest.
Certainly. While we can accommodate both services in one visit, they are performed sequentially rather than simultaneously to ensure the highest quality of care and a truly relaxing experience.
We have a 10-minute grace period before your appointment is cancelled and charged a $25 cancellation fee. If you are under or at the 10-minute period, we will modify your services so we can accommodate your appointment within the appointment time frame.
You can book two appointments in advance.
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