Last Updated: 11/21/2025
1. INTRODUCTION
Earth Nail Spa ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon located in Dallas, Texas, use our website at earthnailspa.com, or engage with our services.
By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your information.
2. INFORMATION WE COLLECT
We collect several types of information from and about our customers:
2.1 Personal Contact Information
- Full name
- Phone number
- Email address
- Mailing address
2.2 Financial Information
- Payment card information (credit/debit card details)
- Billing address
- Transaction history
2.3 Appointment and Service Information
- Appointment dates and times
- Services requested and received
- Service preferences
- Appointment history
- Technician preferences
2.4 Health and Wellness Information
- Allergies
- Medical conditions that may affect services
- Skin sensitivities
- Previous adverse reactions to products or services
- Other health-related information you choose to share
2.5 Customer Preferences and Marketing Data
- Birthday (for promotional purposes)
- Service preferences
- Product preferences
- Communication preferences
- Referral source
- Special occasion information
2.6 Photographs and Images
- Before and after service photos
- Photos taken for promotional purposes
- Images captured in our salon
2.7 Technical and Website Usage Information
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Time and date of visits
- Referring website addresses
- Cookies and similar tracking technologies (via Google Analytics)
3. HOW WE COLLECT YOUR INFORMATION
We collect information through various methods:
3.1 Direct Collection
- In-person forms: When you fill out intake forms, consultation forms, or other paperwork at our salon
- Phone calls: When you call to book appointments or inquire about services
- In-person conversations: During consultations and service appointments
3.2 Digital Collection
- Online booking system: Through our Zenoti scheduling platform
- Website: When you visit earthnailspa.com, submit contact forms, or interact with our site
- Email: When you correspond with us via email
- Social media: When you interact with our social media profiles or send us messages
3.3 Automatic Collection
- Cookies and analytics: Through Google Analytics on our website
- Zenoti platform: Automatically through our booking and management system
4. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
4.1 Service Delivery
- Schedule and manage appointments
- Provide nail care and spa services
- Maintain your service history
- Accommodate health needs and allergies
- Ensure your safety during services
- Customize services to your preferences
4.2 Business Operations
- Process payments and manage transactions
- Maintain accurate business records
- Communicate with you about your appointments
- Send appointment reminders and confirmations
- Manage our customer relationship management system
4.3 Marketing and Communications
- Send promotional offers and special deals
- Share information about new services or products
- Send birthday greetings and special occasion offers
- Share before/after photos on social media and marketing materials (with your implied consent through service provision)
- Improve our marketing efforts
- Build and maintain customer relationships
4.4 Website and Technology
- Analyze website traffic and usage patterns
- Improve our website functionality and user experience
- Understand how customers find and interact with us online
- Optimize our digital presence
4.5 Legal and Safety
- Comply with legal obligations
- Protect against fraud or unauthorized transactions
- Enforce our terms and policies
- Respond to legal requests or court orders
5. INFORMATION SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Zenoti: Our booking, scheduling, payment processing, and email marketing platform
- Google Analytics: For website analytics and performance tracking
- Payment processors: For secure payment processing (through Zenoti)
These service providers are contractually obligated to protect your information and may only use it to provide services to us.
5.2 Legal Requirements
We may disclose your information when required by law, including:
- In response to subpoenas, court orders, or legal processes
- To comply with government or regulatory requirements
- To protect our rights, property, or safety, or that of our customers or others
- To prevent fraud or illegal activity
5.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the new owner or entity, subject to this Privacy Policy.
5.4 With Your Consent
We may share your information for purposes not described in this policy with your explicit consent.
6. MARKETING AND PROMOTIONAL USES
6.1 Photography and Image Use
By receiving services at Earth Nail Spa, you acknowledge that we may take before and after photos of your services. These images may be used for:
- Social media posts (Instagram, Facebook, etc.)
- Website galleries
- Marketing materials
- Promotional content
- In-salon displays
Opting Out: If you do not wish to have your photos used for marketing purposes, please inform your technician or our front desk staff before your service begins. We will respect your wishes and will not use identifiable images of you.
6.2 Email Marketing
We may send you promotional emails about:
- Special offers and discounts
- New services or products
- Seasonal promotions
- Birthday specials
- Exclusive deals for loyal customers
Unsubscribe: You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
7. MINORS AND PARENTAL CONSENT
7.1 Services for All Ages
Earth Nail Spa welcomes clients of all ages. We provide services to minors (individuals under 18 years of age) with appropriate parental or legal guardian supervision.
7.2 Membership Requirements
To become a member of Earth Nail Spa, you must be:
- 18 years of age or older, OR
- Under 18 years of age with written consent from a parent or legal guardian
7.3 Parental Consent for Minors' Personal Information
For minors under 18 years of age, we require parental or legal guardian consent to:
- Collect and maintain personal information in our system
- Enroll in membership programs
- Send marketing communications
- Use photos for promotional purposes
Parents or legal guardians may:
- Access their child's personal information
- Request corrections or updates
- Request deletion of their child's information
- Opt their child out of marketing communications
- Revoke consent at any time
7.4 Protection of Children's Privacy
We are committed to protecting the privacy of minors. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe we have collected information from your child without proper consent, please contact us immediately so we can delete such information.
8. DATA SECURITY
We take the security of your personal information seriously and implement reasonable physical, electronic, and administrative safeguards to protect it, including:
- Secure storage of physical records in locked areas
- Password-protected digital systems
- Encrypted payment processing through Zenoti
- Limited access to personal information (only authorized staff)
- Regular security reviews and updates
- Secure disposal of information when no longer needed
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Active customers: We retain your information indefinitely while you remain an active customer
- Legal obligations: We retain certain information as required by law (e.g., tax records, transaction history)
- Legitimate business purposes: We retain information needed for business operations, dispute resolution, and legal compliance
You may request deletion of your information at any time (see Section 11 - Your Privacy Rights).
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 What We Use
Our website uses cookies and similar tracking technologies, specifically:
- Google Analytics: To analyze website traffic, user behavior, and improve our website
10.2 What Cookies Do
Cookies help us:
- Understand how visitors use our website
- Improve website functionality
- Analyze traffic patterns
- Enhance user experience
10.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- Block all cookies
- Accept only certain cookies
- Delete cookies after your visit
Note that disabling cookies may affect website functionality.
For more information about Google Analytics and privacy, visit: https://policies.google.com/privacy
11. YOUR PRIVACY RIGHTS
You have certain rights regarding your personal information:
11.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Update your contact details or preferences
11.2 Deletion
You may request that we delete your personal information, subject to:
- Legal obligations to retain certain records
- Legitimate business needs
- Incomplete transactions or outstanding balances
11.3 Marketing Opt-Out
You have the right to:
- Opt out of marketing emails
- Request that we not use your photos for promotional purposes
- Unsubscribe from promotional communications
11.4 Data Portability
You may request a copy of your personal information in a commonly used format.
11.5 How to Exercise Your Rights
To exercise any of these rights, please contact us:
- By email: [INSERT EMAIL ADDRESS]
We will respond to your request within a reasonable timeframe, typically within 30 days.
12. CALIFORNIA RESIDENTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (Note: We do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information in Section 13.
13. THIRD-PARTY LINKS
Our website or social media may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will:
- Post the updated policy on our website with a new "Last Updated" date
- Notify you of material changes via email or prominent notice at our salon
- Continue to handle your information in accordance with the policy in effect at the time it was collected, unless you consent to the new policy
We encourage you to review this Privacy Policy periodically.
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us:
Earth Nail Spa
2741 E Belt Line Road
Dallas, TX 75006
Email: info@earthnailspa.com
Website: earthnailspa.com
16. CONSENT
By using our services, visiting our salon, using our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
